Terms of Service
Please read these terms and conditions carefully before using our services.
1. Acceptance of Terms
These Terms of Service ("Terms") govern your use of the Glass Outlet Limited website, services, and products ("Services"). By accessing our website, placing an order, or using our services in any way, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our Services. These Terms constitute a legally binding agreement between you and Glass Outlet Limited.
2. About Glass Outlet Limited
Glass Outlet Limited ("we," "us," or "our") is a UK-based company specializing in high-quality glass products and custom glass solutions. We provide a wide range of glass products including but not limited to:
- Cut-to-size glass panels
- Bespoke glass products
- Standard glass sheets and panels
- Custom glass cutting services
- Glass accessories and hardware
3. Eligibility and Account Registration
Eligibility Requirements
- You must be at least 18 years old to use our Services
- You must have the legal capacity to enter into binding contracts
- You must provide accurate and complete information when creating an account
- You must not be prohibited from using our Services under applicable law
Account Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
- We reserve the right to suspend or terminate accounts that violate these Terms
4. Orders and Sales
Order Process
- Product Selection: Browse our catalog and select your desired glass products
- Customization: Specify dimensions, finishes, and other custom requirements
- Quote and Confirmation: Review your order details and pricing before confirming
- Payment: Complete payment using our secure payment systems
- Production and Delivery: We will manufacture and deliver your order as agreed
Order Acceptance
All orders are subject to acceptance by Glass Outlet Limited. We reserve the right to:
- Refuse or cancel orders at our discretion
- Limit quantities on certain products
- Verify pricing and product availability
- Request additional information before processing orders
Custom Products
Custom-made glass products are manufactured specifically for your order and may not be returnable except in cases of manufacturing defects or errors on our part. Please ensure all specifications are correct before confirming your order.
5. Pricing and Payment
Pricing
- All prices are displayed in British Pounds (GBP) and include VAT where applicable
- Prices are subject to change without notice until order confirmation
- Custom products may require individual quotes based on specifications
- Delivery charges are calculated based on location and order size
Payment Terms
- Payment is required in full before production begins
- We accept major credit cards, debit cards, and bank transfers
- All payments are processed securely through encrypted payment systems
- Failed payments may result in order cancellation
- Refunds, where applicable, will be processed using the original payment method
6. Delivery and Risk Transfer
Delivery Terms
- Delivery times are estimates and may vary based on product complexity and location
- We will provide tracking information where available
- Someone must be available to receive delivery of glass products
- Special handling requirements may apply to large or custom glass items
Risk and Title
Risk of loss and title to products pass to you upon our delivery to your specified address or to your designated carrier. You are responsible for inspecting products immediately upon delivery and reporting any damage or discrepancies within 48 hours.
7. Returns and Warranties
Return Policy
- Standard Products: May be returned within 14 days if unused and in original packaging
- Custom Products: Generally not returnable except for manufacturing defects
- Damaged Products: Must be reported within 48 hours of delivery
- Return Shipping: Customer responsible unless product is defective
Warranties
We warrant that our products will:
- Conform to the specifications provided at the time of order
- Be free from material defects in materials and workmanship
- Meet applicable safety and quality standards
This warranty is limited to repair or replacement of defective products and does not cover damage caused by misuse, normal wear and tear, or improper installation.
8. Prohibited Uses
You agree not to use our Services:
- For any unlawful purpose or in violation of any applicable laws
- To transmit harmful, threatening, or offensive content
- To interfere with or disrupt our website or services
- To attempt unauthorized access to our systems or user accounts
- To copy, reproduce, or distribute our content without permission
- To impersonate any person or entity or falsely represent your affiliation
- To engage in any activity that could damage our reputation or business
9. Intellectual Property Rights
Our Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, software, and design elements, is the property of Glass Outlet Limited or our licensors and is protected by copyright, trademark, and other intellectual property laws.
Your Content
When you provide us with designs, specifications, or other content for custom products, you represent that you own or have the right to use such content. You grant us a limited license to use your content solely for the purpose of fulfilling your order.
10. Limitation of Liability
To the maximum extent permitted by law, Glass Outlet Limited shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or use
- Damages resulting from delays, interruptions, or errors in our services
- Damages caused by third parties or events beyond our reasonable control
Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Glass Outlet Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our Services, your violation of these Terms, or your violation of any rights of another party.
12. Termination
We may suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to:
- Violation of these Terms
- Fraudulent or illegal activity
- Failure to pay for products or services
- Conduct that harms our business or reputation
Upon termination, your right to use our Services will immediately cease, but these Terms shall remain in effect with respect to your prior use of our Services.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage you to contact us directly to resolve any disputes before pursuing legal action.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date.
Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
16. Contact Information
If you have any questions about these Terms of Service, please contact us:
Glass Outlet Limited
Email: info@glass-outlet.co.uk
Phone: 02038024295
Address: Glass Outlet, Rear of 214-216 Alexandra ave
Website: www.glass-outlet.co.uk
Last Updated: 24 September 2025