Privacy Policy
We value your privacy and safeguard your information.
1. Introduction
Glass Outlet Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Order Information: Billing address, shipping address, payment information
- Account Information: Username, password, preferences
- Communication Records: Customer service interactions, emails, phone calls
- Technical Information: IP address, browser type, device information, usage data
Non-Personal Information
We may also collect non-personal information such as:
- Website usage statistics
- Browser type and version
- Operating system
- Referring website addresses
- Pages visited and time spent on pages
3. How We Use Your Information
We use the information we collect for the following purposes:
Primary Uses
- Order Processing: To process and fulfill your orders for glass products
- Customer Service: To respond to your inquiries and provide support
- Account Management: To manage your account and provide personalized services
- Communication: To send order confirmations, shipping updates, and important notices
Secondary Uses
- Marketing: To send newsletters, promotional materials, and special offers (with your consent)
- Website Improvement: To analyze website usage and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Business Operations: To conduct internal business operations and analysis
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Shipping and delivery
- Website hosting and maintenance
- Email communication services
- Customer support services
Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with appropriate notice to you.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- SSL encryption for data transmission
- Secure payment processing systems
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for advertising and personalization
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences, but please note that disabling certain cookies may affect website functionality.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing
- Withdrawal: Withdraw consent for marketing communications
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Typical retention periods include:
- Order information: 7 years for accounting purposes
- Customer service records: 3 years
- Marketing preferences: Until you unsubscribe
- Website analytics: 2 years
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Glass Outlet
Email: info@glass-outlet.co.uk
Phone: +442038024295
Address: Rear of 214-216 Alexandra Avenue, London, HA2 9BU
Website: glass-outlet.co.uk
Last Updated: 24 September 2025